반갑습니다.
저희 회사가 LG Electronics Canada 에서 아래의 'Work Position Summary' 에 적합하신 분을 찾고 있습니다.
아래의 조건을 보시고 관심이 있으신 분은Resume 송부 및 연락을 주시기 바랍니다.
=====< 채용 조건 >=====
1) Work Position: BILINGUAL (English/Korean) Part Department Admin
2) Hourly Rate: $22.0 - $26.0 (based on work experience)
3) Work Location: LG Electronics Canada
: 20 Norelco Drive | North York, ON | M9L 2X6
4) Work Hour: Monday to Friday, 8:00 AM ~ 5:00 PM
5) Work Position Summary:
As the Service Part Department, your main duties and responsibilities are as follows:
[ Key Responsibilities ]
· Parts Administration & ERP Order Management
· Invoice Processing & Documentation
· Customer Support & Technical Parts Inquiries
· Shipping & Logistics Coordination
· Parts Quality Control & Returns Support
· General Administrative Support
6) Detail Job Description: 유첨 자료 참조
7) 기타 문의 사항 : 아래 email 연락처로 Resume송부 및 문의 요망
:

[email protected]

&

[email protected]

감사합니다.
Kevin Lee
LRC Inc.
[ Part Dep. Job Description ]
[ Key Responsibilities ]
1. Parts Administration & ERP Order Management
Create, process, and manage service parts orders through the ERP system.
Maintain accurate order records and related documentation.
Investigate and resolve order discrepancies, including incorrect quantities, part numbers, and processing errors.
Coordinate with internal departments and customers regarding parts availability and order-related inquiries.
2. Invoice Processing & Documentation
Review, verify, and process parts-related invoices and supporting documents.
Identify and resolve invoice discrepancies by coordinating with relevant departments and service providers.
Maintain accurate records of invoices, shipments, and parts transactions.
Support administrative reporting and document management.
3. Customer Support & Technical Parts Inquiries
Respond to customer inquiries regarding service parts, including part numbers, compatibility, availability, and order status.
Review parts information using internal systems and available technical documentation.
Coordinate with technical support teams when inquiries require additional product knowledge or technical clarification.
Follow up on outstanding customer inquiries to ensure timely resolution.
Communicate professionally with customers and internal stakeholders via email and phone.
4. Shipping & Logistics Coordination
Monitor shipment status and assist in resolving delivery delays, missing shipments, damaged packages, and other shipping-related issues.
Coordinate with warehouse operations, 3PL providers, and transportation carriers to investigate shipping discrepancies.
Review shipment records, tracking information, and proof of delivery (POD) documentation.
Support customer claims and shipping-related investigations.
Follow up with relevant parties until issues are resolved.
5. Parts Quality Control & Returns Support
Review and process parts quality concerns, including damaged, defective, or incorrect parts.
Coordinate with warehouse teams and internal departments to investigate quality-related issues.
Support the inspection and documentation of returned service parts.
Maintain records of quality issues, inspection results, and supporting photographic evidence.
Assist with return authorization and RMA-related administrative processes.
Escalate unresolved quality concerns to the appropriate teams.
6. General Administrative Support
Prepare and maintain daily operational reports and administrative records.
Support communication between customers, warehouse operations, and internal departments.
Ensure accurate data entry and documentation across internal systems.
Assist with additional service parts administrative tasks as required.
Qualifications & Experience
Required Qualifications
1–3 years of experience in administrative support, order processing, customer service, or supply chain operations.
Experience working with ERP systems such as SAP, Oracle, or similar platforms.
Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
Strong organizational skills with excellent attention to detail.
Ability to handle multiple tasks and prioritize work effectively.
Strong written and verbal communication skills in English.
Ability to work independently and collaborate with cross-functional teams.
Preferred Qualifications
Previous experience in service parts administration, manufacturing, electronics, or appliance-related industries.
Familiarity with parts ordering, inventory systems, and shipping operations.
Experience handling technical parts inquiries and reviewing product documentation.
Knowledge of shipping documentation, tracking systems, and proof of delivery (POD).
Experience with quality control, parts returns, and RMA processes.
Korean language proficiency would be considered an asset.